Clear Answers for Your Custom Art

We believe in transparency as clear as our acrylic. Explore our frequently asked questions about our materials, our mission, and how we bring your memories to life.

Customization & Photo Quality

How do I know if my photo is high enough resolution?

Industry standard and ideal printing resolution is 300 pixels per inch (PPI) at full size that your artwork will be printed. In most cases, 150 PPI will be suitable for most people's expectations. 100 PPI or lower can result in a "pixelated" appearance and may be unsatisfactory.

We recommend checking your photos prior to uploading them using this free online tool.

Can I change design details on my custom print after I’ve placed the order?

This depends on where in the production process your order is. If we have not yet downloaded your artwork, then we can make the adjustment for you outside of the customer facing design tool. If the order has been downloaded and entered the production process then it will be too late for us to make any edits on your behalf. Please email support@printesso.com with your order number in the subject line and what you need changed and we will get back to you letting you know if an adjustment is possible.

Will you edit or retouch my photos before printing?

We do not make any adjustments to customer photography. What you see in the mock up generator/design tool is exactly what will be printed.

What happens if I notice a typo in my custom text after I hit submit?

If your order has not been downloaded by our production team yet, we can fix the typo for you. Please email support@printesso.com with your order number in the subject line along with a description of the incorrectly entered text and the correct spelling and we will respond to let you know if we are able to fix the issue.

Product & Material Specifics

How thick is the acrylic?

Our Cityblok™ line of acrylics are 3/4" thick. All other product lines and custom acrylics are 1/4" (twice as thick as our competitors).

Do the acrylics need a stand, or do they stand on their own?

Our Cityblok™ acrylics are designed to stand on their own. All other acrylic pieces come with 3M Command strips for wall hanging unless you opt for our signature metal Surface Stands. Our Surface Stands come in three finishes (gold, silver or black). Please bear in mind that if your selected design is primarily transparent, you may see the 3M Command strips once hung and should consider ordering the Surface Stands for a more finished appearance.

How do I clean my acrylic art without scratching it?

To clean fingerprints and dust from your artwork, use mild soap (such as Dawn) and water with a microfiber towel. Avoid harsh chemicals, abrasive cleaners and paper towels.

Are the acrylics waterproof?

Yes! We use UV inks which are fully cured to the acrylic and will not be affected by water. Feel free to display your artwork outdoors if you wish.

How do I use the Surface Stands?

Simply insert the threaded piece through the precut hole in your acrylic and twist both the cap and the tapered pin to either side until snug.

Shipping & Gifting

How long does it take to produce a custom piece?

Our typical production time is 3-5 business days. Please allow an additional 2-3 business days during peak holiday seasons.

Do you include a receipt or price tag in the box?

We do not include receipts or pricing when shipping out your order. We realize that many customers send their acrylics directly to their loved ones so we intentionally leave this out. You will still receive your order confirmation along with a receipt via email after checkout.

What packaging do you use to ensure the acrylic doesn’t scratch during shipping?

We take our packaging seriously. Every acrylic is first wrapped in a clear cello sleeve, then wrapped in foam and finally packaged into either a box or a bubble mailer depending on the style.

Do you offer gift boxes?

Currently, we only offer gift boxes for our Cityblok™ collection for an additional charge. The Citybloks are hand wrapped in Printesso branded tissue paper and placed inside a branded gift box.

Giving Back

Does every product on the site include a donation, or just the National Parks?

We believe in supporting the land that inspires the art. Each plaque/block in this collection is a tribute to our public lands, and we want its impact to be felt where it matters most—right back in our National Parks. We will be adding more products to this collection so check back often to see what else we have released!

How much of my purchase goes to the National Park Foundation?

Bi-Annually, we donate 15% of all National Parks collection profits to the National Parks Foundation. Each purchase helps fund trail restoration and wildlife protection in the parks that our customers love and visit.

Is Printesso an official partner of the National Park Foundation?

Great question! Since the NPF is a major national non-profit organization, there are some requirements to be eligible for an official partnership. While we are working towards that goal, we are not quite there yet. With your help, we hope to be accepted by the foundation in the near future. In the meantime, we are still able to make our bi-annual donations and support ongoing preservation efforts.

Returns & Troubleshooting

What is your return policy for custom orders?

Because each custom piece is meticulously crafted and printed specifically for you, we cannot accept returns or exchanges on personalized items. However, we want you to love your art. If your order arrives damaged or contains a manufacturing error, please contact us within 48 hours of delivery with a photo of the issue. We are committed to making it right by providing a replacement that meets our gallery-grade standards.

Pro-Tip: To ensure a perfect result, please double-check all spelling and dates for your piece, and ensure your uploaded photos are high-resolution before submitting your order. Check your photo resolution here.

For more detailed information please visit our refund policy page

What is your return policy for NON custom orders?

For our non-customized products, we accept returns within 30 days of delivery. Items must be in their original packaging and free of scratches or damage. Return shipping costs for non-damaged items are the responsibility of the customer.

For more detailed information please visit our refund policy page

My order arrived, but I made a typo. Can I get a discount on a replacement?

Because each Printesso piece is a one-of-a-kind creation printed specifically with your custom text, we are unable to offer discounts or returns for customer-entered typos. We encourage everyone to carefully review their design and text on the final checkout page before completing their order. We take great pride in printing exactly what you provide to ensure your memory is captured just the way you intended.

Craftsmanship That Speaks for Itself

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The perfect anniversary gift to put on display. – Anna T.

5

The way the light hits the acrylic makes the skyline look almost 3D. – David R.

5

I love my National Park plaque! Such a unique showpiece. – Tamara M.

5

My girlfriend loved the star map plaque. Would definitely buy again! – Jake P.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.

5

The Chicago skyline block was beautiful, packaged well and shipped fast! – Sarah H.

5

I was worried about the acrylic scratching in shipping, but it was well pa…

5

I was surprised how easy it was to make my own design. My wife loves it! – Greg W.

5

The street map arrived exactly as pictured and was packed really well – Amy V.